If you are an individual, or a legal entity, trust or charitable entity that can be categorized as a consumer under the legislation governing the creation and operation of an Alternative Dispute Resolution framework in Cyprus (Financial Ombudsman), you are entitled to escalate a complaint to the Financial Ombudsman if the solution or action taken / provided by the Company is not to your satisfaction.
In the unlikely event that the Company was unable to provide you with a final response within the three (3) month time period specified above you may again contact the office of the Financial Ombudsman of the Republic of Cyprus no later than four (4) months after the date when the Company ought to have provided you with its final decision’.
The Financial Ombudsman can be contacted as follows:
The complaint can be submitted to the Financial Ombudsman in one of three (3) ways:
(a)By hand or by post to the address: 15 Kypranoros, 1061 Nicosia or P.O. Box.26722, 1647 Nicosia
(b)By facsimile (fax): to 22-660584 or to 22-660118
(c)By electronic mail (e-mail) to the address:complaints@financialombudsman.gov.cy
We are authorized and regulated by the Cyprus Securities and Exchange Commission (CySEC), who has set out specific rules for the handling of complaints. Our procedure is compliant with the CySEC rules but if you wish to obtain further information you can contact the CySEC as follows:http://www.cysec.gov.cy/en-GB/complaints/cifs/
You may maintain your complaint with the Cyprus Securities and Exchange Commission. However please note that the Cyprus Securities and Exchange Commission does not have restitution powers and therefore does not investigate individual complaints’
October 2023
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