Seeking a Proactive and Talented Customer Support Agent for Italian Clients to join our team.

MEXEM, a leading global financial services company, is currently seeking a proactive and talented Customer Support Agent for Italian Clients to join our team. In this full-time position at our office, you will be responsible for maintaining relationships with Italian clients, delivering high-quality service, and ensuring an excellent customer experience.

Provide client support via phone, email, and chat, addressing inquiries and resolving issues.

Handle requests such as account openings, data updates, and various transactions.

Collaborate with internal departments (compliance, operations) to meet client needs.

Promote products and services, identifying cross-selling opportunities.

Update the CRM system with relevant client interactions and information.

A native Italian speaker with excellent communication skills.

Mentalidad orientada al cliente y gran capacidad de resolución de problemas.

Passionate about IT and possesses strong computer skills. 

Se valorará positivamente la experiencia en un puesto de atención al cliente o relaciones con los clientes.

Buenas dotes de organización y capacidad multitarea.

Trabajador en equipo con capacidad para trabajar de forma independiente.

Salario competitivo y paquete de prestaciones.

Continuous training and professional growth opportunities within a dynamic, global company.

Un entorno de trabajo solidario y colaborativo que valora la diversidad y la inclusión.

We are open to candidates who may not have prior experience in the financial sector but demonstrate a strong desire to learn and grow in this field. If you have strong communication skills and a passion for learning about the financial sector, we encourage you to apply!

Please submit your CV, along with a cover letter detailing your relevant experience and why you are the ideal candidate for this position.

MEXEM is an equal opportunity employer and welcomes applications from all qualified candidates.